TEAM CULTURE EXPERIENCE:
Our approach is anchored on our 5-culture touch point framework that focuses on:
- Leadership and communication
- Team Dynamics
- Wellness and Psychological safety
- Productivity and managing performance
- Customer Experience embedded in design thinking
Your team or organization will be helped to transfer critical skills such as team collaboration, creativity, innovation problem-solving, and critical
thinking. An engaged and motivated staff team is the key to fulfilling your customer’s expectations who in return give you value and the growth you anticipate.
The process will:
- Check for alignment of your initiatives to your overall strategy and culture.
- Enhance your team’s motivation, engagement, and performance.
- Increase your customer experience delivery that ensures the growth of your business.
- Improve on your internal team/business processes that support the changes that deliver on your customer promise.
- Support your team leaders/managers on how to keep the team engaged and empowered through coaching.
- Elevate your ability to grow both your business and impact your internal and external stakeholders.
CUSTOMISED EXPERIENCES
Prior engagement with your decision-makers will ensure that we design a customized experience aligned with your strategic intent and one that delivers on your expectations.
Our team assessment tools and interviews prior to engaging your team will ensure that we design an experience with high ownership by those to whom the interventions are targeting.
The length of engagement and scope of work will be determined by your objectives. We value the participation of everyone. Through personal discovery and awareness, everyone will see how they influence the team culture and overall strategy and performance.
Team experiences are delivered through customized experiential team initiatives to ensure learning is fun, engaging, and effective.
COACHING
Follow-up coaching sessions for team leaders and managers using the LEAD TEAM®, coaching track are available to sustain gains made during initial training contact. Leaders will be coached to factor in all the TEAM and CUSTOMER experience processes that deliver on your promise.