LEAD TEAM: TEAM BUILDING, CUSTOMER EXPERIENCE AND LEADERSHIP COACHING

An engaged and motivated staff team is the key to fulfilling your customer’s expectations who in return give you value and the growth you anticipate.

The team building, customer experience and leadership coaching sessions offered  will:

• Check for alignment of your initiatives to your overall strategy and culture.
• Enhance your team motivation, engagement and performance.
• Increase your customer experience delivery that ensures the growth of your business.
• Improve on your internal team/business processes that support the changes that deliver on your customer promise.
• Support your team leaders/managers on how to keep the team engaged and empowered through coaching.
• Elevate your ability to grow both your business and impact your internal and external stakeholders.

CUSTOMISED EXPERIENCES

Prior engagement with your decision-makers will ensure that we design a customized experience aligned to your strategic intent and one that delivers on your expectations.

Our team assessment tools and interviews prior to engaging your team will ensure that we design an experience with a high ownership by those to whom the interventions are targeting.

The length of engagement whether half, one or multiple day will be determined by your objectives. We value the participation of everyone. Through personal discovery and awareness, everyone will see how they influence the team culture and overall strategy and performance.

Team experiences are delivered using the outdoors, indoor and online team initiatives to ensure learning is fun, engaging and effective.

COACHING

Follow up coaching sessions for team leaders and managers using the LEAD TEAM®, coaching track are available to sustain gains made during initial training contact. Leaders will be coached to factor in all the TEAM and CUSTOMER experience processes that deliver on your promise.